Privacy Policy

1. Who We Are

smartNsales AG ("smartNsales", "we", "us") is a Swiss company registered at Habsburgerstrasse 32, 6003 Luzern, Switzerland. We operate the website at smartnsales.com and related services.

We are the data controller for personal data collected through this website. For data-related enquiries, contact us at info@smartnsales.com.

2. Data We Collect

We collect the following categories of personal data:

• Contact data: name, email address, and company name when you fill in a contact or demo request form.
• Usage data: IP address, browser type, pages visited, and referral source collected automatically via server logs and analytics tools.
• Communication data: content of emails or messages you send us.

We do not collect sensitive personal data (health, financial, or political data).

3. How We Use Your Data

• To respond to your enquiries and demo requests.
• To send you product updates or commercial communications, only where you have given consent or where we have a legitimate interest.
• To analyse and improve our website and services.
• To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR and Swiss nFADP:

• Contract performance — when processing is necessary to fulfil a contract or take pre-contractual steps at your request.
• Legitimate interests — for analytics, security, and business development purposes, where these are not overridden by your rights.
• Consent — for non-essential cookies and marketing communications. You may withdraw consent at any time.
• Legal obligation — where required by Swiss or EU law.

5. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers (hosting, analytics, email delivery) who process data on our behalf under data processing agreements.
• Authorities if required by law.

Our website and data are hosted in Switzerland.

6. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. Contact form submissions are retained for a maximum of 3 years. You may request deletion at any time.

7. Your Rights

Under the GDPR and Swiss nFADP, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time without affecting the lawfulness of prior processing.
• Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local supervisory authority.

To exercise any of these rights, email us at info@smartnsales.com.

8. Cookies

We use cookies and similar technologies. See our Cookie Policy for details.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by updating the date at the top of this page. Continued use of our website constitutes acceptance of the updated policy.

10. Governing Law

This policy is governed by Swiss law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Luzern, Switzerland.